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SOP – Sewer Main Pipe Repair

Tools used:

MS Word 365,


This project had two stages. The first was to take a 7-page document that was purposefully disorganized, lacked formatting, and was completely unusable and understand it without any prior knowledge. Once the topic and audience was discovered, the second stage required me to make the document serviceable to the intended audience.

The image below is a 1-page sample of the original document.

For this project, I targeted shareholders of an unspecified construction company in Saskatchewan, based on the information given in the document. I designed the new version to be clear to both trained construction workers and administrative office personnel, the later of which was the intended audience.

In addition to cleaning up the content, I also created a visual process summary in, and added a glossary of terms.


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